Shipping Information
Did you know that Joto has two warehouses to serve US customers? We have warehouses in Vancouver BC and Toronto ON. Having two warehouses allows Joto to have most shipments delivered within 2 business days We also offer international shipment, however, our international orders will be shipped from our Vancouver warehouse. We already provide high-quality products at Everyday Low Prices but to provide you with even more value we have subsidized your shipping rates. Our online freight calculator has been updated to reflect the new shipping costs. Place an order with us and see your new freight rates!
Same Day Shipping
Warehouse Cut-off times for Same-Day* Shipping:
Current Customers:
Toronto, ON – 11 am EST
Vancouver, BC – 1:00 pm PST
New Customers:
Toronto, ON – 10 am EST
Vancouver, BC – 12:00 pm PST
For orders that contain backorders we will reach you by phone/email. If you prefer to separate your order into multiple shipments for faster delivery times, extra shipments may incur additional shipping fees.
Order Pick Up
Joto offers a pick-up option from any of our warehouses. The following are our Terms and Conditions for Pick-Up services: All Pick-Up orders, placed before the cut-off times below, can be picked up with an appointment on the next business day. Orders placed after the cut-off can be picked up with an appointment on the second business day after 10 am.
Cut-Off Times for Pick-up Orders:
Current Customers:
Vancouver, BC – 3:00 pm PST
Toronto, ON – 11am EST
New Customers:
Vancouver, BC – 2:00 pm PST
Toronto, ON – 10am EST
Important - Pick-ups MUST be confirmed before visiting the warehouse. You will receive an email advising pick-up time, pick-up time can also be checked online in your account by checking the status of your order.
All warehouses require a copy of your invoice at the time of pick-up, please print and take a copy.
Warehouse Hours
Vancouver Head Office & Warehouse
Joto
1750 Hartley Avenue, Unit 108
Coquitlam, BC V3K 7A1
Order Processing & Warehouse: 8:00am - 4:30pm PST Mon-Fri
Toronto Warehouse
Unit 2
2425 Meadowpine Blvd,
Mississauga, ON L5N 6L7
Warehouse: 10:00am - 3:00pm EST Mon-Fri
Technical Support: 8:00am - 5:00pm PST | 10:00am - 7:00pm CST| 11:00am - 8:00pm EST
Shipping Options
All orders are shipped EX Warehouse - Vancouver BC and Toronto ON. Orders are shipped via FedEx on our website. We also offer Purolator/ Loomis to some locations.
If you have an account with another courier or freight company and would prefer to use them, please provide us with your account number and specific shipping instructions when you place an order.
Freight Cost
If you instruct us to arrange the shipment of your order, the total charges on your invoice will include the corresponding freight charges. Unless otherwise arranged, the total invoice amount including freight must be paid prior to shipping.
While our website is capable of calculating most shipping rates correctly, we do have some inconsistencies when it comes to heavy items like mugs or if shipping overnight. Therefore, we will need to adjust the shipping cost and will inform you of the cost change.
Please note, some items are only available in one of the warehouses, therefore, you will have the option to either split the order or ship everything to the same warehouse (if all items are available in that warehouse). Therefore, shipping costs may need to be adjusted.
FedEx charges about $2.00/ box for home deliveries, which we will need to manually add.
Goods Damaged in Transit
In rare instances where goods are damaged or the order is incomplete, inspect the damaged goods before signing for the shipment and if there are any broken goods, please state this on the BOL or courier tablet. All shipments are deemed to have been received in good order unless we are notified in writing within 5 days following delivery of the goods. A damaged shipment must be received with damage noted on receipt of goods.
Please send photos of any broken items at the time of receipt to support@jotoimagingsupplies.com, include in your email the number of broken items and your order number.
Broken Mugs
We do our very best to pack sublimation mugs securely to reduce breakage in transit. Unfortunately, ceramic mugs are fragile and occasionally do arrive broken. In this case, Joto is unable to provide direct replacements but we are happy to apply a prorated credit in the form of “Partnership Plus Points” to your online account.
Please send photos of any broken items at the time of receipt to support@jotoimagingsupplies.com, include in your email the number of broken items and your order number.
Mugs and other breakable items will be credited in the form of “points” to your online account.
Home Delivery
It is the customer's responsibility to track Joto's goods to their location. If you are unable to accept the package at the time of delivery and to avoid your package being lost, we advise you to sign up to FedEx Delivery Manager, which allows you to redirect the package to a nearby FedEx office. Once the package is marked "delivered" by the shipping company, Joto is not liable for any stolen or lost goods.For more information, please check our terms and conditions page.
Same Day Shipping
For orders that contain backorders, we will reach you by phone/email. If you prefer to separate your order into multiple shipments for faster delivery times, extra shipments may incur additional shipping fees.
When it’s important for a shipment to get to its destination today, Joto provides same-day shipping for your convenience, which includes a variety of US-wide delivery options. However, we do have a certain cut-off time to ensure that our products are delivered to you safely and timely.
Warehouse Cut-off Times for Same-Day Shipping:
Current Customers:
Toronto, ON – 11 am EST
Vancouver, BC – 1:00 pm PST
New Customers:
Toronto, ON – 10 am EST
Vancouver, BC – 12:00 pm PST
ORDER Pick Up
Joto offers a pick-up option from any of our warehouses.
The following are our Terms and Conditions for Pick-Up services:
All Pick-Up orders, placed before the cut-off times below, can be picked up with an appointment on the next business day. Orders placed after the cut-off can be picked up with an appointment on the second business day after 10 am.
Cut-Off Times for Pick-up Orders:
Current Customers:
Vancouver, BC– 3:00 pm PST
Toronto, ON – 10am EST
New Customers:
Vancouver, BC– 2:00 pm PST
Toronto, ON – 11am EST
Important - Pick-ups MUST be confirmed before attempting pickup at the warehouse. You will receive an email advising pick-up time, pick-up time can also be checked online in your account by checking the status of your order.
All warehouses require a copy of your invoice at the time of pick-up, please print and take a copy.
Additional conditions may apply; contact our customer service for more information.
Warehouse Hours
Vancouver Head Office & Warehouse
Joto
1750 Hartley Avenue, Unit 108
Coquitlam, BC V3K 7A1
Order Processing & Warehouse: 8:00am - 4:30pm PST Mon-Fri
Toronto Warehouse
C/O Quad Logistix
70 Carson Street Unit A
Toronto, ON M8W 3R9
Warehouse: 10:00am - 3:00pm EST Mon-Fri
Technical Support: 8:00am - 5:00pm PST | 10:00am - 7:00pm CST| 11:00am - 8:00pm EST
For more shipping information, click here.
Terms & Conditions
Terms and Conditions Joto Imaging Supplies
- We have a Minimum Order Policy of $50.00, if the order is under $50.00, a $10.00 Handling Fee will be charged.
- Shipping time may vary due to daily volume. Please check shipping info under "support" for individual warehouse times.
- Prices are subject to change without notice. All merchandise will be shipped at prices in effect upon receipt of the order.
- Payment can be made using: Cash, Visa, Mastercard, Certified Check, AMEX, or Bank Wire Transfer at time of order. Net 30 Terms may be established upon completion of our Credit Application.
- Interest will be charged at 1.5% per month (18% per annum) on accounts with past balances.
- Trade show specials cannot be combined with other promotions.
- Epson, Sawgrass, Roland, Graphtec, Uninet printers, cutters, inks or toners are not eligible for the new customer 10% discount. This discount cannot be combined with other discounts or applied to Distributor or Volume pricing.
Terms and Conditions Promotions or Sales
Black Friday 25X Points Promotion
Effective Period:
This 25X Points Black Friday promotion is valid exclusively from November 22nd to November 29th, 2024. Purchases completed before or after this promotional period will not qualify for the 25X points multiplier.
Eligibility Criteria:
- Excluded Brands: Products from Epson, Roland, Sawgrass, and Graphtec are excluded from this promotion. Points will not be awarded for purchases of these brands.
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Bonus Points:
- Bonus points will only be applied to eligible purchases made within the specified promotional period.
- No retroactive points will be awarded for purchases made outside of the stated dates.
General Terms:
- The promotion is subject to our standard terms and conditions for the Partnership Pro Points Program.
- All purchases must be completed and fully processed (including payment) by 11:59 PM on November 29th, 2024 to qualify for the 25X points bonus.
- Any returns or cancellations on eligible purchases may result in a deduction of bonus points awarded under this promotion.
- This offer cannot be combined with other promotions or discounts unless explicitly stated.
Limitations:
- Points awarded under this promotion have no cash value and cannot be redeemed for cash.
- We reserve the right to modify, suspend, or terminate this promotion at any time without prior notice, in cases of fraud, technical issues, or other unforeseen circumstances.
Disclaimer:
By participating in this promotion, customers agree to abide by these terms and conditions. We are not responsible for delays or technical issues that may prevent eligibility for the promotion.
For any questions or further clarification, please contact our customer support team at 1-800-565-5686.
Sawgrass Black Friday Terms and Conditions
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Promotion Period: This Sawgrass Black Friday promotion is valid from November 1st until 11:59 pm on December 3rd, 2024. All orders must be placed within this period to be eligible for promotional pricing and offers.
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Limited Stock Availability: This promotion is offered only while supplies last. Items included in the promotion are subject to availability, and Joto Imaging Supplies reserves the right to limit quantities per customer.
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No Rainchecks: Due to high demand, no rainchecks or substitutions will be issued on out-of-stock items.
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Order Modifications: Orders cannot be modified or combined with other promotions once submitted. Please review your order details before completing your purchase.
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Returns and Exchanges: Standard return policies apply to items purchased during the promotion. For further information, please refer to our return policy.
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Promotional Limitations: This offer cannot be combined with any other discounts, promotions, or special pricing.
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Eligibility: This promotion applies exclusively to eligible customers purchasing directly from Joto Imaging Supplies.
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Changes and Cancellations: Joto Imaging Supplies reserves the right to modify, extend, or cancel this promotion at any time without prior notice due to circumstances beyond our control.
By participating in this promotion, customers agree to these terms and conditions.
Shipping Terms
- All orders are EX Warehouse - Vancouver BC and Toronto ON.
- No Backorders will be created unless specified by the customer.
Goods Damaged in Transit
In rare instances where goods are damaged or the order is incomplete, inspect the damaged goods before signing for the shipment and if there are any broken goods please state this on the BOL or courier tablet. All shipments are deemed to have been received in good order unless we are notified in writing within 5 days following delivery of the goods. A damaged shipment must be received with damage noted on receipt of goods.
Broken Mugs
We do our very best to pack sublimation mugs securely to reduce breakage in transit. Unfortunately, ceramic mugs are fragile and occasionally do arrive broken. In this case, Joto is unable to provide direct replacements but we are happy to apply a prorated credit in the form of “Partnership Plus Points” to your online account.
Please send photos of any broken items at the time of receipt to support@jotoimagingsupplies.com, include in your email the number of broken items and your order number.
Warranty
The liability of the manufacturer or distributor is limited to the replacement of any product which contains manufacturing defects. This warranty constitutes the sole liability of the manufacturer or distributor concerning the product and is instead of and excludes all other conditions, warranties, guaranties, obligations, rights, or representations whether express or implied, and whether arising by operation of law or otherwise. No representative of the manufacturer or distributor or any other person or entity has any authority to offer any other warranty on behalf of the manufacturer.
Credit Card Authorization
Joto Imaging Supplies is not only committed to providing you with excellent customer service and quality products but also is committed to providing you with a safe and easy purchasing experience. This includes protecting you as a customer and us as a business from credit card fraud. Our Fraud Prevention Team is hard at work to make sure that someone is not using your credit card fraudulently and/or trying to steal your identity in purchasing our apparel decoration equipment and supplies. When an order is flagged by our team as possible fraud (specifically if a billing and the requested shipping address don't match) you may be contacted by one of our representatives.
One of the ways we can clear orders for shipment is by having you fill out a Credit Card Authorization Form. We would like to get your order out to you as quickly as possible and know that an extra step may not always be convenient but do appreciate your assistance in preventing credit card fraud from occurring. Should one of our representatives request that you fill out a Credit Card Authorization form or if you know in advance that you'll need to fill one out, please feel free to download it from the link below. Thank you for helping us keep our business fraud-free. Additionally, once you verify the address the first time and complete an order, we will not bother you with these steps for any subsequent orders to the same address. If you have any questions, please don't hesitate to ask. You can call our experts at 1-800-565-5686.
Terms of use for this website
Use of Site/Copyright Notice
Links to other Websites
Site Information and Disclaimer
Limitation of Liability
Applicable Laws
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Province of British Columbia, Canada, without giving effect to any principles of conflicts law. You agree that any dispute arising from or relating in any way to this Site will be brought exclusively in the Federal or Provincial courts located in the Province of British Columbia, Canada and you irrevocably agree to submit to the jurisdiction of such courts. You further agree to indemnify, defend and hold harmless Joto and its agents and affiliates against any claim, liability, expense or damages arising from or relating to your use of the Site. If any provision of these Terms and Conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.
You may not use, export, or re-export the Materials, products, or services on this Site in violation of any applicable laws or regulations, including without limitation, Canada and United States export laws and regulations.
Trademarks
Joto trademarks, logos, and service marks (collectively the "Trademarks") displayed on the Site, including, but not limited to, Joto Paper®, JOTO®, Paropy®, ImageCut®, MultiCut®, MultiPrint® iLumipiX™and ImageTrans® are trademarks of Joto Paper in the U.S., Canada and/or other countries. Nothing contained on the Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the Site without the written permission of Joto Paper or such third party that may own other trademarks displayed on the Site. Your misuse of the Trademarks displayed on the Site, or any other content on the Site is strictly prohibited. You are also advised that Joto Paper will aggressively enforce its intellectual property rights to the fullest extent of the law. Joto owned U.S. and Canadian trademarks are: Joto Paper®, JOTO®, Paropy®, ImageCut®, MultiCut®, MultiPrint® and ImageTrans®. The list of commonly used third party trademarks that may be used at this Site or in conjunction with our offerings is as follows:
Adobe, Acrobat, Acrobat Reader Illustator, Page Maker and Photoshop are trademarks of Adobe Systems Incorporated or its subsidiaries which may be registered in certain jurisdictions.
MS-DOS and Windows are registered trademarks of Microsoft Corporation.
Other marks are trademarks or registered trademarks of the companies with which they are associated (Insta, Hix, Xerox, Hewlett Packard, Canon, Minolta, Kodak, Konica, Lexmark, Mita, Panasonic, OKI, QMS, Ricoh, Sharp, Tektronix, Toshiba, Xante, Mimaki, etc).
SMS Marketing
- When opted-in, you will receive text messages (SMS/MMS) to your mobile number. These kinds of messages may include offers, coupons, or other information, including messages sent by autodialer. Consent is not a condition of purchase.
- Message and data rates may apply for any messages sent to you from us and to us from you.
- Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available).
- If you have any questions about your text plan or data plan, please contact your wireless provider.
- If you have any questions regarding privacy, please read our privacy policy.
Joto Partnership Pro Terms and Conditions
Program Terms and Conditions
• To be eligible for Joto Partnership Pro, customers MUST BE 18 YEARS OF AGE
OR OLDER, and must make a minimum of one (1) order from Joto Imaging
Supplies within the current calendar year.
Activity
• Loyalty Program accounts will be identified by each customer's unique ID #.
• Members will not receive a membership card.
• To earn points, orders must be placed online.
• Points are awarded based on the net total of the order. Points are not awarded on taxes.
• Points are not redeemable for cash and are not transferable.
• Orders, where a Gift Card is used for payment, are not eligible to collect points or discounts.
• No order earning points can be combined with any other discount offer.
Redemption of Points
• Points may be collected and saved year over year, providing the member has a minimum of one (1) qualifying online order
within the calendar year.
• When redeeming points, the Loyalty Program member must provide their unique membership number in writing.
• Points may not be redeemed by anyone other than the member.
• To redeem a specific reward, the member account must have the requisite amount of points at the time of the transaction.
• When redeeming points, the Loyalty Program member will be given verification of points redeemed and product sent.
• On any order, points can be redeemed for over $50.00. Joto’s minimum order of $50.00 after redeeming points is required.
Membership Cancellation
Joto Partnership Pro reserves the right to terminate any Loyalty Program member’s account and revoke any and all unredeemed points for reasons that include, but are not limited to:
• Failure to comply with the Terms and Conditions;
• Supplying false or misleading information, or misuse of this Loyalty Program;
• Violation of any law or regulation in connection with the use of membership privileges;
• Commission of fraud or abuse involving any portion of this Loyalty Program;
• Physical, verbal or written abuse of Joto Partnership Pro properties or personnel, or action in any other way to the detriment of Joto Imaging Supplies as determined by Joto Imaging Supplies at its sole discretion;
• Accounts that are inactive or in poor standing for a period of 12 consecutive months will be considered dormant accounts and may be deleted without notice; and
• A member may cancel membership at any time by contacting Joto Imaging Supplies.
General Terms and Conditions
• Joto Partnership Pro reserves the right, from time to time, to restrict, suspend or otherwise alter aspects of these Terms and Conditions with or without any prior notice to the members.
• Any such changes will be shown in the Terms & Conditions at www.jotoimagingsupplies.ca/pages/terms-of-service and will be effective immediately unless stated otherwise. Joto Imaging Supplies will attempt to notify active members of major changes, but will not be liable for failure to do so and members will nevertheless be bound.
• Points earned on an order that is subsequently returned will be deducted from the member’s account in an amount equal to the points earned for the original transaction.
• Selected equipment and select toners, inks, and consumables are excluded from earning points.
Privacy and Cookie Policy
Privacy Policy for Joto Imaging Supplies Canada
Last updated: January 13 2025
This Privacy Policy describes how Joto Imaging Supplies Canada (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from jotoimagingsupplies.ca (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using our Services, you agree to the practices described in this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page with a revised “Last updated” date. We encourage you to review this Privacy Policy periodically to remain informed about how we handle your personal information.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to:
• Communicate with you.
• Provide or improve the Services.
• Comply with applicable legal obligations.
• Enforce applicable terms of service.
• Protect the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. Below are the categories of personal information we collect:
Information You Provide to Us
• Contact Details: Name, phone number, email address, and shipping or billing address.
• Order Details: Order history, payment information, and purchase details.
• Account Details: Username, password, and account preferences.
• Customer Support Information: Any details shared during interactions with customer support.
Information We Collect Automatically
We may collect certain information automatically when you use our Services:
• Device information (e.g., IP address, browser type, operating system).
• Usage data (e.g., pages visited, time spent on pages, navigation paths).
Information from Third Parties
We may receive personal information from third-party partners such as:
• Payment processors to validate payment details.
• Shipping carriers for delivery updates.
• Advertising and analytics partners.
How We Use Your Personal Information
Providing Services
We use your personal information to:
• Process transactions and fulfill orders.
• Create, manage, and maintain your account.
• Provide customer support and resolve issues.
Marketing and SMS Communication
We may use your personal information for marketing and promotional purposes, including sending communications by email and SMS text message. By providing your phone number and opting into SMS communications, you consent to receiving promotional messages, updates, exclusive offers, and order-related notifications from Joto Imaging Supplies Canada via text message.
• You can opt out of receiving marketing SMS messages at any time by following the opt-out instructions provided in the SMS message or by contacting our customer support team.
• Opting out of marketing messages will not affect transactional messages necessary for order processing or customer support.
Your information will not be shared with third parties for their marketing purposes without your explicit consent.
Improving Services
We use data to analyze trends, improve site navigation, and enhance the user experience.
Security and Fraud Prevention
We may use your information to detect, investigate, and respond to fraudulent activity or security threats.
Cookies and Similar Technologies
We use cookies and similar tracking technologies to:
• Recognize repeat visitors.
• Store preferences and settings.
• Measure the effectiveness of advertising campaigns.
You can manage your cookie preferences through your browser settings. Blocking or disabling cookies may impact certain features of the Site.
How We Share Your Personal Information
We may share your personal information with:
• Service Providers: Third-party vendors who perform services such as payment processing, shipping, and analytics on our behalf.
• Business Partners: Partners for marketing or promotional purposes, subject to your consent.
• Compliance with Laws: Authorities or regulators when required by law or for legal proceedings.
In compliance with PIPEDA, we ensure that any third-party service providers handling your information meet Canadian privacy standards. Your information will not be sold or shared with unrelated third parties.
International Transfers
As a Canadian company, your personal information may be stored or processed outside of Canada, including in the United States. These jurisdictions may not provide the same level of data protection as Canada. However, we will take reasonable steps to ensure that your personal information is handled securely and in accordance with this Privacy Policy.
Security and Retention of Information
We implement industry-standard measures to protect your personal information from unauthorized access, disclosure, or misuse.
Personal information will be retained as long as necessary to:
• Fulfill the purposes outlined in this Privacy Policy.
• Comply with legal obligations.
When your personal information is no longer needed, we will securely destroy or anonymize it in accordance with applicable laws.
Your Rights
As a Canadian resident, you have certain rights under PIPEDA, including the right to:
• Access: Request access to the personal data we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Withdrawal of Consent: Withdraw your consent for specific uses of your data, including marketing communications.
• File a Complaint: Lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights under PIPEDA have been violated.
To exercise your rights or make a complaint, please contact us using the information below.
Children’s Privacy
The Services are not intended for individuals under 16. We do not knowingly collect personal information from children. If you believe a child under 16 has provided us with personal information, please contact us, and we will delete the information promptly.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: orders@jotoimagingsupplies.com
Phone: 1-800-565-5686
Address: 1750 Hartley Ave, Coquitlam, BC, V3K 7A1
Thank you for trusting Joto Imaging Supplies Canada with your personal information.
Privacy Policy Cookie Restrictions
List of cookies we collect
The table below lists the cookies we collect and what information they store.
| Cookie Name | Cookie Description |
|---|---|
| FORM_KEY | Stores randomly generated key used to prevent forged requests. |
| PHPSESSID | Your session ID on the server. |
| GUEST-VIEW | Allows guests to view and edit their orders. |
| PERSISTENT_SHOPPING_CART | A link to information about your cart and viewing history, if you have asked for this. |
| STF | Information on products you have emailed to friends. |
| STORE | The store view or language you have selected. |
| USER_ALLOWED_SAVE_COOKIE | Indicates whether a customer allowed to use cookies. |
| MAGE-CACHE-SESSID | Facilitates caching of content on the browser to make pages load faster. |
| MAGE-CACHE-STORAGE | Facilitates caching of content on the browser to make pages load faster. |
| MAGE-CACHE-STORAGE-SECTION-INVALIDATION | Facilitates caching of content on the browser to make pages load faster. |
| MAGE-CACHE-TIMEOUT | Facilitates caching of content on the browser to make pages load faster. |
| SECTION-DATA-IDS | Facilitates caching of content on the browser to make pages load faster. |
| PRIVATE_CONTENT_VERSION | Facilitates caching of content on the browser to make pages load faster. |
| X-MAGENTO-VARY | Facilitates caching of content on the server to make pages load faster. |
| MAGE-TRANSLATION-FILE-VERSION | Facilitates translation of content to other languages. |
| MAGE-TRANSLATION-STORAGE | Facilitates translation of content to other languages. |
| Google Analytics | Google Analytics Tracking |
Returns
Thank you for choosing Joto as your preferred provider. We strive to ensure your satisfaction with our products and services. Please take a moment to review our return policy.
All Sales Are Final:
All sales are considered final. We do not accept returns or exchanges for products unless they are defective.
Prior Authorization:
All returns require prior authorization from our Customer Service department. Please contact our Customer Service team at support@jotoimagingsupplies.com to initiate the return process.
Return Authorization Number (RAN):
Upon approval, a Return Authorization Number (RAN) will be provided by our Customer Service team. This RAN must be displayed on the outside of the return package. Packages without a valid RAN will be refused.
Authorized Returns - Non-Defective Goods:
Authorized returns for goods other than defective items will be subject to a 10% restocking charge, in addition to the return freight cost.
Goods Inspection and Discretion:
Our policy, upon receipt of returned goods, is to inspect the items thoroughly. Joto reserves the right, at its sole discretion, to either replace defective goods or issue the appropriate credit. The decision will be made based on the condition of the returned items and the nature of the issue reported.
Defective Goods:
In the case of defective goods, we will promptly replace the items or issue the appropriate credit, as determined by our inspection process.
Timeline for Returns:
Please initiate the return process within 14 days of receiving your order. Returns received after this period may not be accepted.
Return Shipping:
Customers are responsible for the cost of return freight unless the return is due to a defect in the product or an error made by Joto.
Refund Processing Time:
Refunds or credits will be processed within 5-10 Business Days of receiving and inspecting the returned items.
Contact Information:
For any inquiries or to initiate a return, please contact our Customer Service department at sales@jotoimagingsupplies.com or 1-800-565-5686.
We appreciate your understanding and cooperation with our return policy. If you have any questions or concerns, please do not hesitate to contact us.
Thank you for choosing Joto Imaging Supplies.
Accessibility Statement
Joto Paper Inc is committed to making our website's content accessible and user friendly to everyone. Suppose you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities. In that case, please call our Customer Service team at 1-800-565-5686 or email our team at accessibility@jotoimagingsupplies.com with “Disabled Access” in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement. We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. Additionally, while we do not control such vendors, we strongly encourage vendors of third-party digital content to provide content that is accessible and user friendly.Sustainability Summary
Our Commitment
At Joto, we are committed to being a sustainable company to help create a healthy environment for current and future generations. We recognize the importance of conducting our business in a socially responsible manner, we will continue to work towards a greener future for our society.
Initiatives
- To reduce electricity usage Joto uses Ecolux lighting throughout our head office.
- Joto installed occupancy sensors in select areas of the office to minimize electricity use.
- Joto is proud to use an electric forklift saving roughly 12,000lbs of liquid propane gas per year.
- Joto has installed timers on heating and cooling thermostats to reduce consumption during out-of-office hours.
Greenhouse Gas
Joto has placed additional effort in employee carpooling.
Waste
- Joto has eliminated personal desktop printers.
- Multiple recycling initiatives are in place for plastics, metals, paper, wood, ink and toner products.
- Joto is proud to donate all tested textile items to non-profits.
- Joto has implemented composting since 2017.
Financing
Tandem Equipment Financing
Tandem recognizes that the wise use of lease financing can be a cornerstone of growth for most enterprises. Here’s why you should consider leasing as a financing solution for acquiring equipment for your business.
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Increase buying power |
Control your cash flow |
Get your equipment fast |
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Leverage your buying power and free up cash with periodic payments rather than one large upfront purchase. You can also add extra features or accessories to your equipment for a small payment increase. That puts the buying power in your hands. |
Small payments over the term of your lease mean equipment will start earning money from day one, while you pay it off, making it easy to balance your expense-to-revenue ratio. |
We’ll review your application and quickly turn around a decision on your lease. How fast? We’ll typically notify your equipment dealer that payment is on its way within 48 hours of your approval. |
How leasing online works:
- Calculate an estimated lease or loan payment that works for your business.
- Complete a no-obligation online credit application.
- Tandem Equipment Finance Canada will reach out with a quick credit response.
- Upon credit approval, if you choose to lease, Tandem will transfer the funds to Joto and YOU get your new equipment!
Fill the form now
Affirm Financing
Pay at your own pace with Affirm
When inspiration strikes, Affirm helps you say yes without giving up financial
control. Select Affirm at checkout to pay over time—and never pay a penny
more than you agree to on day one
Just select 
at checkout
Choose biweekly, 6, or 12 monthly payment
For example: Let’s say you make a purchase of $1,000. Choose to make 4 biweekly, interest-free payments of $250 or pay over 3 ($333/mo), 6 ($166/mo) or 12 ($83/mo) months from 0-32% APR interest rate (subject to provincial regulatory limitations). Please see table for more details.
How Affirm Works
Buying with Affirm is simple.
1. Choose Affirm at Checkout
Select Affirm as your payment method when checking out.
2. Get a Real-Time Decision
Enter a few details and get approved instantly—this won’t affect your credit score.
3. Pay Over Time
Split your purchase into bi-weekly or monthly payments that fit your budget.
|
Purchase Amount: Monthly Payment: Number of Payments: Total Interest Charges: Total Processing Fees: Total Cost of Borrowing: Total Repayment Amount: Credit Rate: |
$1,000 $166.67 6 0 0 0 $1,000 0% |
Say yes with confidence
With Affirm, you always know exactly what you'll owe and when you'll be
done paying.
Transparent
Affirm tells you upfront the total amount you’ll pay. That number will never go
up.
Flexible
You choose the payment schedule that works for you.
Fair
Affirm won’t charge you late fees or penalties of any kind, ever.
FAQs
Can I pay off my purchase early?
Yes! There’s no penalty for paying early.
How do I make my payments?
You can make or schedule payments at affirm.ca or in the Affirm app for
iOS or Android. Affirm will send you email and text reminders before
payments are due.
Can I return an item I bought with Affirm?
Yes—you can return an item you bought with Affirm by initiating the return
process with the store.
Does checking my eligibility affect my credit score?
No—your credit score won’t be affected when you create an Affirm account or
check your eligibility. If you decide to buy with Affirm, this may impact your
credit score. You can find more information in Affirm’s Help Center.
Do I need a mobile number to use Affirm?
Yes, you’ll need a mobile phone number from Canada. This
helps Affirm verify it’s you who is creating your account and signing in.
Where can I learn more about Affirm?
You can visit their website at affirm.ca.