Privacy Policy for Joto Imaging Supplies Canada
Last updated: January 13 2025
This Privacy Policy describes how Joto Imaging Supplies Canada (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from jotoimagingsupplies.ca (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using our Services, you agree to the practices described in this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page with a revised “Last updated” date. We encourage you to review this Privacy Policy periodically to remain informed about how we handle your personal information.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to:
• Communicate with you.
• Provide or improve the Services.
• Comply with applicable legal obligations.
• Enforce applicable terms of service.
• Protect the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. Below are the categories of personal information we collect:
Information You Provide to Us
• Contact Details: Name, phone number, email address, and shipping or billing address.
• Order Details: Order history, payment information, and purchase details.
• Account Details: Username, password, and account preferences.
• Customer Support Information: Any details shared during interactions with customer support.
Information We Collect Automatically
We may collect certain information automatically when you use our Services:
• Device information (e.g., IP address, browser type, operating system).
• Usage data (e.g., pages visited, time spent on pages, navigation paths).
Information from Third Parties
We may receive personal information from third-party partners such as:
• Payment processors to validate payment details.
• Shipping carriers for delivery updates.
• Advertising and analytics partners.
How We Use Your Personal Information
Providing Services
We use your personal information to:
• Process transactions and fulfill orders.
• Create, manage, and maintain your account.
• Provide customer support and resolve issues.
Marketing and SMS Communication
We may use your personal information for marketing and promotional purposes, including sending communications by email and SMS text message. By providing your phone number and opting into SMS communications, you consent to receiving promotional messages, updates, exclusive offers, and order-related notifications from Joto Imaging Supplies Canada via text message.
• You can opt out of receiving marketing SMS messages at any time by following the opt-out instructions provided in the SMS message or by contacting our customer support team.
• Opting out of marketing messages will not affect transactional messages necessary for order processing or customer support.
Your information will not be shared with third parties for their marketing purposes without your explicit consent.
Improving Services
We use data to analyze trends, improve site navigation, and enhance the user experience.
Security and Fraud Prevention
We may use your information to detect, investigate, and respond to fraudulent activity or security threats.
Cookies and Similar Technologies
We use cookies and similar tracking technologies to:
• Recognize repeat visitors.
• Store preferences and settings.
• Measure the effectiveness of advertising campaigns.
You can manage your cookie preferences through your browser settings. Blocking or disabling cookies may impact certain features of the Site.
How We Share Your Personal Information
We may share your personal information with:
• Service Providers: Third-party vendors who perform services such as payment processing, shipping, and analytics on our behalf.
• Business Partners: Partners for marketing or promotional purposes, subject to your consent.
• Compliance with Laws: Authorities or regulators when required by law or for legal proceedings.
In compliance with PIPEDA, we ensure that any third-party service providers handling your information meet Canadian privacy standards. Your information will not be sold or shared with unrelated third parties.
International Transfers
As a Canadian company, your personal information may be stored or processed outside of Canada, including in the United States. These jurisdictions may not provide the same level of data protection as Canada. However, we will take reasonable steps to ensure that your personal information is handled securely and in accordance with this Privacy Policy.
Security and Retention of Information
We implement industry-standard measures to protect your personal information from unauthorized access, disclosure, or misuse.
Personal information will be retained as long as necessary to:
• Fulfill the purposes outlined in this Privacy Policy.
• Comply with legal obligations.
When your personal information is no longer needed, we will securely destroy or anonymize it in accordance with applicable laws.
Your Rights
As a Canadian resident, you have certain rights under PIPEDA, including the right to:
• Access: Request access to the personal data we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Withdrawal of Consent: Withdraw your consent for specific uses of your data, including marketing communications.
• File a Complaint: Lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights under PIPEDA have been violated.
To exercise your rights or make a complaint, please contact us using the information below.
Children’s Privacy
The Services are not intended for individuals under 16. We do not knowingly collect personal information from children. If you believe a child under 16 has provided us with personal information, please contact us, and we will delete the information promptly.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: orders@jotoimagingsupplies.com
Phone: 1-800-565-5686
Address: 1750 Hartley Ave, Coquitlam, BC, V3K 7A1
Thank you for trusting Joto Imaging Supplies Canada with your personal information.