Terms & Conditions
- We have a Minimum Order Policy of $50.00, if the order is under $50.00, a $10.00 Handling Fee will be charged.
- Shipping time may vary due to daily volume. Please check shipping info under "support" for individual warehouse times.
- Prices are subject to change without notice. All merchandise will be shipped at prices in effect upon receipt of the order.
- Payment can be made using: Cash, Visa, Mastercard, Certified Check, AMEX, or Bank Wire Transfer at time of order. Net 30 Terms may be established upon completion of our Credit Application. For approved commercial Net-30 accounts, interest will be charged at 1.5% per month (18% per annum) on past-due balances. This does not apply to standard consumer credit or debit card purchases. The 1.5% monthly interest charge applies exclusively to approved Net-30 credit accounts and does not apply to consumer credit card payments, which are processed at the time of purchase.
- Trade show specials cannot be combined with other promotions.
- Epson, Sawgrass, Roland, Graphtec, Uninet printers, cutters, inks or toners are not eligible for the new customer 10% discount. This discount cannot be combined with other discounts or applied to Distributor or Volume pricing. [Read More]
Privacy and Cookie Policy
Privacy Policy for Joto Imaging Supplies Canada
Last updated: January 13 2025
This Privacy Policy describes how Joto Imaging Supplies Canada (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from jotoimagingsupplies.ca (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using our Services, you agree to the practices described in this Privacy Policy. [Read More]
Warranty Information
Eligibility: Warranty coverage is valid only for the original purchaser.
Coverage: Applies only to manufacturer defects during the specified warranty period.
Non-Transferable: Warranty cannot be transferred to another party.
Consumables Not Covered: Items like mug press heating elements, silicone pads, and platen protectors are not covered under warranty.
RMA Requirement: All returns and warranty replacements must be pre-approved through our RMA process.[Read More]
Returns - Cancellations
30-Day Return Policy—With a Few Exceptions
We love commitment—and so do some of our products. The following are considered final sale and cannot be returned or exchanged:
· Consumables: Once it’s opened, it’s yours. Used or opened inks, toner, transfer paper, and other consumables are non-returnable (even if you only “just peeked”).
· Opened Box Items: These are yours to keep. No take-backs here.
· Special Order Items: Custom orders like made-to-spec blanks or one-off requests are final sale. Deposits on these items are also non-refundable. [Read More]
Shipping Information
Did you know that Joto has two warehouses to serve Canadian customers? We have warehouses in Vancouver BC and Toronto ON. Having two warehouses allows Joto to have most shipments delivered within 5 business days We also offer international shipment, however, our international orders will be shipped from our Vancouver warehouse. We already provide high-quality products at Everyday Low Prices but to provide you with even more value we have subsidized your shipping rates. Our online freight calculator has been updated to reflect the new shipping costs. Place an order with us and see your new freight rates! [Read More]
Same Day Shipping
Warehouse Cut-off times for Same-Day* Shipping:
Toronto, ON – 9:00 am EST
Vancouver, BC – 1:00 pm PST
For orders that contain backorders we will reach you by phone/email. If you prefer to separate your order into multiple shipments for faster delivery times, extra shipments may incur additional shipping fees.
Order Pick Up
Joto offers a pick-up option from any of our warehouses. The following are our Terms and Conditions for Pick-Up services: All Pick-Up orders, placed before the cut-off times below, can be picked up with an appointment on the next business day. Orders placed after the cut-off can be picked up with an appointment on the second business day after 10 am. [Read More]